Shipping
As soon as your order leaves our warehouse, you will receive a shipping confirmation by e-mail, in which you will find a tracking number for shipment tracking.
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EU
For parcels shipped within the EU, we use the DHL Express Service so that your parcel arrives within 2-5 days.
Shipping is free for orders over 100 EUR. Shipping costs 9 EUR for orders under 100 EUR.
Returns are free of charge.
Rest of world
For parcels that are sent to countries outside the EU, we use the DHL Express Service so that your parcel arrives within 2-5 days.
Shipping is free for orders over 100 EUR. Shipping costs 19 EUR for orders under 100 EUR.
We bear all costs for VAT, import duties and/or taxes in the respective country of destination!
Germany
Your timepiece will be shipped by DHL parcel. The watch straps are sent by Deutsche Post. Delivery usually takes place within 1-3 working days. Shipping and returns are free of charge for you.
Shipping to a Packstation is also possible. Please make sure that you include your postal number when sending your order to a packing station.
Do you also offer express shipping in Germany?
Express shipments are possible within Germany for an additional charge of 8.00 EUR. If you place your order in our shop by 12:00 noon, the package will be shipped the same day and delivered the next day. If we receive your order after 12:00 a.m., it will be shipped on the next working day at the latest. For express shipments, you can also make changes to the delivery instructions afterwards, such as determining the drop-off location or the delivery date.
Austria
Your package will be shipped with DHL Express. Delivery usually takes place within 1-2 working days.
Shipping and returns are free of charge for you.
Switzerland
Your package will be shipped with DHL Express.
Delivery usually takes place within 2-5 working days.
Shipping is free for orders over 100 EUR. Shipping costs 19 EUR for orders under 100 EUR.
Returns are free of charge.
We bear all costs for VAT, import duties and/or taxes for the shipment!
For orders from Switzerland, we do not show VAT/taxes on the invoice.
Countries we unfortunately do not ship to
Unfortunately we do not ship to the following countries:
You might have luck searching for autorized online retailers that ship STERNGLAS watches to your country though.
Afghanistan, Algeria, Angola, Anguilla, Antigua & Barbuda, Argentina, Aruba, Ascension Island, Azerbaijan, Bahamas, Bahrain, Bangladesh, Barbados, Belarus, Belize, Benin, Bermuda, Bhutan, Bolivia, Botswana, Brazil, British Indian Ocean Territory, British Virgin Islands, Brunei, Burkina Faso, Burundi, Cambodia, Cameroon, Cape Verde, Caribbean Netherlands, Cayman Islands, Central African Republic, Chad, Chile, Christmas Island, Cocos (Keeling) Islands, Colombia, Comoros, Congo - Brazzaville, Congo - Kinshasa, Cook Islands, Costa Rica, Curaçao, Côte d’Ivoire, Djibouti, Dominica, Dominican Republic, Ecuador, El Salvador, Equatorial Guinea, Eritrea, Eswatini, Ethiopia, Falkland Islands, Faroe Islands, Fiji, French Guiana, French Polynesia, French Southern Territories, Gabon, Gambia, Ghana, Grenada, Guatemala, Guinea, Guinea-Bissau, Guyana, Haiti, Honduras, India, Iraq, Jamaica, Jordan, Kazakhstan, Kenya, Kiribati, Kuwait, Kyrgyzstan, Laos, Lebanon, Lesotho, Liberia, Libya, Macao SAR, Madagascar, Malawi, Maldives, Mali, Martinique, Mauritania, Mauritius, Mongolia, Montserrat, Mozambique, Myanmar (Burma), Namibia, Nauru, Nepal, New Caledonia, New Zealand (1 of 17 regions), Nicaragua, Niger, Nigeria, Niue, Norfolk Island, Oman, Pakistan, Palestinian Territories, Panama, Papua New Guinea, Paraguay, Peru, Philippines, Pitcairn Islands, Russia, Rwanda, Samoa, São Tomé & Príncipe, Saudi Arabia, Senegal, Seychelles, Sierra Leone, Sint Maarten, Solomon Islands, Somalia, South Georgia & South Sandwich Islands, South Sudan, St. Barthélemy, St. Helena, St. Kitts & Nevis, St. Lucia, St. Martin, St. Pierre & Miquelon, St. Vincent & Grenadines, Sudan, Suriname, Taiwan, Tajikistan, Tanzania, Timor-Leste, Togo, Tokelau, Tonga, Trinidad & Tobago, Tristan da Cunha, Tunisia, Türkiye, Turkmenistan, Turks & Caicos Islands, Tuvalu, U.S. Outlying Islands, Uganda, Ukraine, Uruguay, Uzbekistan, Vanuatu, Vatican City, Venezuela, Vietnam, Wallis & Futuna, Western Sahara, Yemen, Zambia, Zimbabwe
Free Returns
We want you to be satisfied. If after receiving your watch you find that you don't like it, you can return it to us within 30 days after receipt.
Please ensure that all returned items are in their original condition and are sent back to us in their original packaging. Of course, it is okay to try on an item as you would in a shop, but please do not wear items you are returning.
The following link will take you to our returns portal where you can register your free return online using your order number and email.
As soon as the package reaches us, we will refund your money within 14 days.
Repairs & Complaints
Is something wrong with your timepiece?
We have taken precautions. In our partner watch workshop in Germany, we store several thousand individual parts, from watch glasses to movements, so that if the worst comes to the worst, we will be able to repair your timepiece for many years to come. Trained watchmakers ensure that your timepiece will soon be as good as new again.
Of course, we handle warranty cases for you free of charge.
Contact us at support@sternglas.com or under Contact and we will be happy to help you.
